- Basic Customer Service – Focusing on Your Customers
- Basic Customer Service – Communicating Effectively with Customers
- Basic Customer Service – Providing Friendly, Courteous, and Efficient Service
- Basic Customer Service – Building Customer Relationships
- Basic Customer Service – Identifying and Meeting Customer Needs
- Advanced Customer Service – Better Serving Customers with Disabilities
- Advanced Customer Service – Dealing with Difficult Customers
- Advanced Customer Service – Responding to Customer Complaints
- Advanced Customer Service – Managing Conflict with Internal Customers
- Advanced Customer Service – Respecting Diversity in Your Customers
Each interactive module takes about 30 – 50 minutes, working at your own speed. Each module ends with a test for mastery of the material presented, and you must pass with 100% to move to the next module. This guarantees that you have the skills down and have bragging rights to each finely tuned skill in communication. At the end of this class you will get a completion certificate and a letter of recommendation you can use in your career portfolio.
This course does not have a beginning time. When you sign up for the course, you will get an account with access to the course within 72 – 96 hours (3 – 4 days). You can start as soon as you have access and work as quickly as you desire.
This course is currently housed with our partners at 180Skills and runs through their learning management system, Litmos.
If you haven’t taken an online course before, please note that you should be prepared to rely on yourself or a personal system to hold yourself accountable to reach the end. However, with these skills you will be able to show your new skills through your performance and diplomacy, which will result in respect, a pay rise, and moving up in any career you choose ed-italia.com.
Life is what you make of it. The more you put into your own life, the more you’ll be able to do. The power is in your hands, and here are some skills to help you level up.
At $5 an information packed module, you can’t beat this price.